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Effective January 7, 2009 - Protecting the privacy of our users is very important to Tenants Direct. When you register at Tenants Direct the information you provide to us is used to provide the services you have registered for, to deliver email notifications to you, and from time to time, to validate your identity. Our data collection policies allow you to choose how much information you provide to us, and to control how we use that information. To find out more, please read on.

Information Collection & Use

Tenants Direct wants your experience to be satisfying and safe. Our data collection policies allow you to choose how much information you provide to us, and what Tenants Direct does with the information you supply. Your information will be kept within Tenants Direct unless you consent to our supplying all or a portion of your information to third parties as a part of one of our service offerings. However, if you tell Tenants Direct not to send you further emails, this instruction may be communicated to third parties who send email on Tenants Direct behalf solely to allow us to comply with your instructions. Tenants Direct collects information online to allow you to use our services. Depending on the service you are accessing, you could be asked at various times to provide information such as your name, email address, contact phone number or other information related to of the property you are seeking. We request this information to deliver on the services you are requesting, and to allow us to provide our strongest value to you - a personalized online experience. Information collected online is often defined as being either anonymous or personally identifiable:

  1. Anonymous Information refers to information that cannot be tied back to a specific individual. For instance, we may know that thousands of people have visited this Privacy Policy webpage, but we do not necessarily know their names, where they live, or their date of birth. What we collect from visits such as this constitutes anonymous information. Some of the individuals who access our services decline to use the personalization features that are available to them, and therefore those individuals are anonymous to us and the only data we collect about them is anonymous information.
  2. Personally Identifiable Information refers to information that tells us specifically who you are, such as your name, email address or phone number. While you can search and browse some sections of our web site without being a registered user, certain activities do require registration, such as viewing and saving properties.

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. For example, we may use your personal information and share your personal information within our corporate family to:

  • provide the services and customer support you request, including confirming emails related to the Website services, reminders, and transaction;
  • resolve disputes, collect fees, and troubleshoot problems;
  • prevent potentially prohibited or illegal activities;
  • customize, measure, and improve our services and the Website's content and layout;
  • tell you about targeted marketing, service updates, and promotional offers based on your communication preferences;
  • compare information for accuracy, and verify it with third parties;
  • do other things for you as described when we collect the information;
  • help promote a safe service;
  • measure consumer interest in our products and services;
  • inform you about online and offline offers, products, services, and updates;
  • customize your experience;
  • detect and protect us against error, fraud and other criminal activity;
  • enforce our agreements, terms, conditions, and policies; and
  • as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our Website. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in, and to display content according to your preferences.

Tenants Direct Renters:

Our Website requires you to give us contact information and move-in date. We use this information to create a unique user account, and to send you relevant apartment advertisements, reward claim reminders, offers for moving-related services, and other information related to our services and Website. Further, when you contact a Lessor via the Website, we capture your telephone number and may contact you via telephone.

Tenants Direct will also cause a cookie to be issued; this cookie allows Tenants Direct to "recognize" you when you are on our site to allow us to personalize our service for you.

Anonymous Information

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, and date/time stamp.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We may link this automatically-collected data to Personally Identifiable Information.

Personally Identifiable Information

In order to use the basic features of this Web site, you need not register or provide any personal information. However, if you wish to save any properties you've located, view specific details of a property or contact a property for information, you must first complete the registration form and create a user name and password. During registration you are required to give contact information (such as name and email address) as well as the time frame in which you intend to move. We use this information to contact you about the services on our site in which you have expressed interest. When you register with Tenants Direct, the information you provide to us is used to provide the service for which you have registered. Depending on the services you have chosen to use, some or all of your Personally Identifiable Information may be used by Tenants Direct to provide such services. Personally Identifiable Information may also be provided to intermediaries and third parties who assist Tenants Direct in providing you with the service you request. For example, if you register and desire to contact a property, some of your personally identifiable information may be shown to the property (e.g., contact information and time frame for moving).

In order to be eligible to receive cash back, you must also provide us with additional information about your new lease, such as monthly rent, length of lease and date of signing. In order to validate your eligibility for cash back offered by the property, we may disclose some of this Personally Identifiable Information to the property.

Tenants Direct is the sole owner of the information collected on www.TenantsDirect.com. Tenants Direct may collect Personally Identifiable Information from our users at several different points on our Web site.

Special Offers and Updates

We may occasionally send you information on services, special deals, products and/or promotions.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Customer Service

Based upon the Personally Identifiable Information you provide us, we may send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, if you have provided such information.


We store information that we collect through cookies, log files, or clear gifs to create a profile of your preferences. We may tie your Personally Identifiable Information to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.

Moving Quotes Requesters:

You may be offered an opportunity to request a quote for moving services through our Website. In such case, we will collect your contact information (including name, address, phone number, and email address) as well as information related to your move. By requesting this quote and submitting your information, you are expressly consenting to our using and selling that information to third-party moving companies and authorizing such moving companies to contact you regarding their services.

Insurance quote request:

You may be offered an opportunity to request a quote for insurance through our Website. In such case, we will collect your contact information (including name, address, phone number, and email address) as well as information related to your move. By requesting this quote and submitting your information, you are expressly consenting to our using and selling that information to third-party insurance companies and authorizing such insurance companies to contact you regarding their services.

Sharing of information

We may also disclose personal information if permitted to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

We may also share some or all of your personal information with:

  • law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
  • another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
  • service providers under contract who help with our business operations (such as fraud investigations, bill collection, invoicing, affiliate and rewards programs and co-branded credit cards).


Some of our business partners (e.g., advertisers) may use cookies on our site. We have no access to or control over these cookies. This privacy statement does not cover the use of cookies by any business partners or advertisers on our web site. See Third Party Advertisers.

Third Party Advertisers

The ads appearing on this web site, if any, may be delivered to users by third-party advertising companies. Third-party advertising companies may use cookies and clear GIFs on this site, which allow it to recognize a user's cookie when a user visits this site. The companies serve their ads from their own web sites, independently from Tenants Direct. The information that the third-party advertising companies collect and share through this technology is not personally identifiable, unless you provide such information in response to an advertisement.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Tenants Direct. Please be aware that we, Tenants Direct, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

This privacy statement applies only to information collected by this web site.

Accessing, Reviewing and Changing Your Personal Information.

You can see, review and change most of your personal information by logging into the Website. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Once you make a public posting, you may not be able to change or remove it. Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts in order to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and take other actions otherwise permitted by law.


Tenants Direct operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our customers. You the consumer are ultimately responsible for the security of your Tenants Direct Member Name and password. Please take care to store your Member Name separately from your account password, or better yet, choose a password that you don't need to write down at all.

Business Transitions

In the event Tenants Direct goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets as well as in the event of a bankruptcy, assignment for benefit of creditors or receivership, your personally identifiable information may be disclosed and will likely be among the assets transferred. You will be notified via prominent notice on our web site for 30 days of any such change in ownership or control of your personal information.

Legal Disclaimer

We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site.

Your Privacy Rights Regarding Third Party Sharing

To help service your requests, we may provide certain Personally Identifiable Information to third parties who may use this information for their own purposes, including sending advertising to you.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. All amended terms automatically take effect 5 days after they are initially posted on the Website.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please visit our Contact Us page.